We are seeking someone to join our UK Customer Support team who has the ability and ambition to grow with our burgeoning business. Initially focussed on developing support assets for our fixed and mobile-call recording services, the right candidate would be expected to progress quickly within the organization across areas such as customer support, development or system operations.
We want to expand the lines of support available to our rapidly growing list of top-tier banking and financial clients that use our Cloud Mobile recording solution. A key part of our customer management strategy is improving self-help and materials available to our customers. Responsibilities for this role include:
- Maintain and improve written help material available to customers for our mobile-call recording and other services, eventually taking responsibility for all support websites and material
- Triage issued raised to the Compliant Phones support desk
- Proactively report and monitor key elements of the Compliant Phones systems and investigate any potential issues
- Work closely with suppliers and in house development teams to raise, accurately describe and communicate issues, tracking progress through to resolution
- Provide periodic out-of-hours on-call cover for our 24/7 support service
Required skills and experience
- Strong technical ability
- Excellent written and spoken English
- Website management
- A minimum one year industrial experience
Further desirable skills
- Website development
- Firewall/router setup
- AWS systems administration
- Blackberry device management (BES)
- Web testing
- Proficient in using Salesforce
Qualifications
2.1 or higher from a top-50 university
Email us with your CV and cover letter at jobs@compliantphones.com.
